Alternative dispute resolution methods offer flexible, fast and cost effective solutions to a wide range of disputes. As each problem is different, the right dispute resolution process for you will depend on a range of factors such as cost, time and formality.

We have extensive experience in alternative dispute resolution. We can help you to decide on the most appropriate process and assist to facilitate a solution.

Contact us today to work out the best dispute resolution process for your circumstances.


Negotiation is a very flexible process. The process is controlled entirely by the parties and their representatives, with no third party facilitator. Through interest based negotiation, the focus is on meeting the underlying interests of the parties and ensuring a mutually-beneficial solution is reached.




Mediation is a confidential and flexible process. This process allows parties to resolve their dispute with the assistance of an impartial third party who will help the parties to work through the issue. The mediator will encourage parties to discuss their issues in a confidential setting, and explore solutions that are beneficial to both parties. If the parties reach an agreement, this will be recorded and is usually binding and enforceable.


While appropriate for a range of disputes, mediation is particularly encouraged by the Employment Relations Authority in an effort to achieve early resolution of employment issues. Once an employment grievance has been filed, the next step is often a mediation.



Arbitration is a private and confidential matter, governed by the Arbitration Act 1996.

The arbitrator will hear your dispute and issue a binding decision. While it is less formal than litigation, this process is more formal than negotiation or mediation.



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